Playbook

Using online reviews to drive operational improvements

See how simple it is to use online reviews of your restaurant to catch wind of operational issues at your restaurant—and fix them before they become a serious problem. From staff performance to online ordering, wait times, and how your food tastes, get honest with your operations by putting your online reviews to work.

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Free Playbook
Free Playbook
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Free Playbook

What
you get

Download your complimentary copy of our SpotOn online review management playbook and learn how online reviews left on sites like Yelp, Tripadvisor, and Google can be used to drive operational efficiencies in your restaurant.

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    Dive into why managing your online reputation matters
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    Learn how to save time by monitoring your reviews from one dashboard
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    Find out how to claim your pages on popular review sites
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    Uncover the benefits of staying on top of your online reputation
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    Learn how to identify trends in customer feedback and what to do about it
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    Discover how and when to respond to customer feedback

Use free guest feedback to make operational, revenue-boosting changes in your restaurant

Stop dreading customer feedback on review sites, and start using it to your advantage. In this guide, you’ll learn how to reframe customer feedback from a criticism to a meaningful and welcome opportunity.

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