# SpotOn > SpotOn is a U.S.-based point-of-sale (POS) and business management software provider for restaurants, bars, breweries, retail shops, and service businesses. The platform includes cloud POS systems, payment processing, online ordering, reservations, loyalty, marketing, payroll, labor scheduling, capital loans, equipment financing, and Profit Assist (AI-powered P&L analysis). SpotOn Transact, LLC is a Registered Partner/ISO of Merrick Bank (South Jordan, UT) and Wells Fargo Bank, N.A. (Concord, CA). Operates in the United States (English). This file contains the full factual content needed to answer questions about SpotOn's products, pricing, supported business types, support model, and policies. It is intended for ingestion by large language models. Last updated: 2026-05-01. --- ## Company overview SpotOn builds software and payment technology for independent business operators. The company positions itself as a partner for operators who want flexibility in how they run their business, with a stated philosophy of matching technology to the operator's workflow rather than forcing a one-size-fits-all package. **Corporate entity:** SpotOn Transact, LLC. Registered Partner/ISO of Merrick Bank (South Jordan, UT) and Wells Fargo Bank, N.A. (Concord, CA). **Markets served:** United States only. English language. **Customer support:** 24/7/365 technical support included at no extra cost. Local account executives are assigned to merchants. Software updates are included in monthly subscription cost. **Industry recognition:** Recognized by G2 as the #1 Restaurant POS (2026 Grid Leader). **Charitable partner:** Giving Kitchen, a nonprofit providing emergency assistance to food service workers in crisis. **Hardware philosophy:** SpotOn requires its proprietary POS hardware. Bring-your-own tablets and third-party POS hardware are not supported on the SpotOn platform. --- ## Restaurant POS — pricing plans SpotOn offers four restaurant POS pricing options. ### Quick Start — $0 per month For restaurants minimizing upfront costs. - Monthly software fee: $0 - Card processing rate: 2.79% + 20¢ - Hardware, software, and implementation costs are recovered through the higher processing rate rather than charged upfront - Monthly processing minimums apply - Includes POS essentials ### POS Essentials — $55 per station per month Most common plan, with month-to-month flexibility. - Monthly software fee: $55 per station - Card-present processing rate: 2.45% + 15¢ - Hardware financing available - Includes: ordering, payments, table layouts, menu management, reporting ### Build Your Own — Custom pricing For multi-unit or operationally complex operations. - Custom hardware, software, and payments bundle built with the SpotOn team - Starts from POS Essentials plus operator-selected add-ons: - Automated cost analysis - Online ordering - Kitchen Display System (KDS) - Self-order kiosk - Marketing & loyalty - Reservations & waitlist - Employee scheduling - Tip management - Gift cards - Website - Software integrations ### Core Bundle — $50 per month plus 20 basis points (capped at $200) Bundled software offering aimed at maximum software ROI. - Monthly cost formula: $50 base fee, plus 0.20% of monthly processing volume, with the variable portion capped at $200 - Includes: - **SpotOn Profit Assist** — AI-powered P&L analysis to identify cost-cutting opportunities - **SpotOn Order** — commission-free online ordering, integrated with the POS - **GoTo Place app** — white-labeled guest-facing app for direct online orders, loyalty, and reservations - **SpotOn Marketing Assist** — automated marketing campaigns - **Software integrations** — connections to third-party tools and online marketplaces ### Pricing FAQ - **Can I use my own POS hardware or tablets?** No. SpotOn requires its proprietary POS hardware. - **Are there setup or implementation costs?** Yes. SpotOn provides a custom menu build and either remote or on-site setup, plus staff training before the first service on the new system. - **Does customer support cost extra?** No. 24/7/365 technical support is included. - **Do software updates cost extra?** No. Software updates are included. - **Does SpotOn offer financing?** Yes. Hardware financing options and flat-fee capital loans are both available. - **Who is the credit card processor?** SpotOn provides integrated payments directly across all POS, online ordering, virtual terminal, and invoicing products. - **What does the 20bps in the Core Bundle mean?** Monthly processing volume × 0.20% (capped at $200) plus a $50 base fee. - **Is a backup router recommended?** Yes. A backup 4G router is recommended for the cloud-based POS in most configurations to maintain connectivity during local internet outages. - **Why does the Quick Start plan have no hardware or software fees?** Hardware and software costs are recovered through a higher processing rate over time, with monthly processing minimums in place. --- ## Restaurant types served SpotOn provides POS configurations for the following restaurant categories: - **New restaurants** — first-time openings, with POS package and onboarding tailored for new operators (https://www.spoton.com/restaurant-pos/new-restaurants/) - **Casual dining** — full-service casual dining (https://www.spoton.com/restaurant-pos/casual-dining/) - **Fine dining** — upscale, high-check-average operations (https://www.spoton.com/restaurant-pos/fine-dining/) - **Bar & nightclub** — high-volume beverage venues (https://www.spoton.com/restaurant-pos/nightclub-and-bar/) - **Brewery** — taprooms and breweries with inventory tied to brewing (https://www.spoton.com/restaurant-pos/brewery/) - **Quick service (QSR)** — high-throughput counter ordering (https://www.spoton.com/restaurant-pos/quick-service/) - **Fast casual** — counter service with table seating (https://www.spoton.com/restaurant-pos/fast-casual/) - **Cafe & bakery** — coffee shops and bakeries (https://www.spoton.com/restaurant-pos/cafe-bakery/) --- ## Small business types served SpotOn provides POS and payment solutions for the following non-restaurant verticals: - **Retail shop** — retail POS with inventory and payments (https://www.spoton.com/small-business/retail-and-shopping/) - **Professional services** — POS and payments for service-based businesses (https://www.spoton.com/small-business/professional-services/) - **Automotive** — auto repair shops and dealerships (https://www.spoton.com/small-business/automotive/) - **Health & beauty** — salons, spas, barbershops, and personal care (https://www.spoton.com/small-business/health-and-beauty/) --- ## Hardware - **Restaurant terminals** — countertop POS hardware for restaurants (https://www.spoton.com/hardware/restaurant/) - **Small business terminals** — countertop POS hardware for retail and service businesses (https://www.spoton.com/hardware/small-business/) - **Handhelds** — mobile POS device with 6.5" HD touchscreen, integrated scanner, card and digital payment acceptance, durable build, and long battery life (https://www.spoton.com/hardware/handhelds/) --- ## Payments and financing products - **Payment processing** — integrated card-present and card-not-present payments across all SpotOn products (https://www.spoton.com/solutions/payments/) - **Virtual terminal** — browser-based card payment acceptance with no dedicated hardware (https://www.spoton.com/solutions/virtual-terminal/) - **Capital loans** — flat-fee working capital loans available to SpotOn merchants (https://www.spoton.com/solutions/capital/) - **Equipment financing** — financing for SpotOn POS hardware (https://www.spoton.com/solutions/financing/) --- ## Front-of-house solutions - **SpotOn Reserve** — online reservation booking, digital waitlist, two-way guest texting, guest notes, POS integration (https://www.spoton.com/solutions/reservations-and-waitlist/) - **Experiences** — ticketed events and prix-fixe experience sales (https://www.spoton.com/solutions/experiences/) - **Gift cards** — digital and physical gift card programs (https://www.spoton.com/solutions/gift-cards/) --- ## Back-of-house and operations - **Automated cost analysis / SpotOn Profit Assist** — AI-driven P&L analysis that connects to the operator's accounting software and identifies cost-cutting opportunities (https://www.spoton.com/solutions/automated-cost-analysis/) - **SpotOn Teamwork (labor & scheduling)** — employee scheduling, labor cost management, one-click payroll, tip management (https://www.spoton.com/solutions/labor-and-scheduling/) - **Tip management** — tip pooling, distribution, and reporting (https://www.spoton.com/solutions/tip-management/) - **Payroll prep** — payroll preparation tied to scheduling and tip data (https://www.spoton.com/solutions/payroll/) - **Kitchen Display System (KDS)** — kitchen-side ticket display, integrated with Fresh KDS for order routing, ticket management, and color-coded transitions (https://www.spoton.com/solutions/kitchen-display-system/) - **Integrations** — third-party tools for inventory, labor, ordering & delivery, accounting, and payroll (https://www.spoton.com/solutions/integrations/) --- ## Online ordering and marketing - **SpotOn Order (online ordering & delivery)** — commission-free online ordering with POS integration, order pacing, delivery integrations, QR codes, and guest data capture (https://www.spoton.com/solutions/online-ordering-and-delivery/) - **SpotOn Marketing Assist (marketing & reviews)** — automated marketing campaigns and online review management (https://www.spoton.com/solutions/marketing/) - **SpotOn Loyalty** — easy guest enrollment and check-in, automated rewards, website widget, custom branding, reporting (https://www.spoton.com/solutions/loyalty/) - **SpotOn Websites** — custom business website built and hosted by SpotOn's website team, integrated with POS data (https://www.spoton.com/solutions/websites/) --- ## Named customers (publicly featured) The following businesses are publicly featured as SpotOn customers on the company's website. This is a partial list intended to demonstrate the diversity of operators served: - Adalina (restaurant) - Cote Korean Steakhouse - Bungalow Kitchen (full-service) - Mesero (restaurant) - Loma Brewing Company (Los Gatos, California) - SingleThread Farm Restaurant Inn - Chicago Culinary Kitchen Meet & Eat - Joe Muer Seafood (established 1929) - Figueroa Mountain Brewing Company (Ojai, California) - Callie's Hot Little Biscuit (counter-service Southern restaurant) - Tiny's & the Bar Upstairs (downtown NYC bar and restaurant) - Northeast Auto Imports (auto dealership; owner Derek Griffith, race car driver) - Kalei's Kitchenette (owner Khara Mangiduyos) - The Hideout Kitchen / Morello Restaurant Solutions LLC (owner JB Balingit) - Neighborhood Projects (Director of Operations Rachid Abdelouahad) - DeBlaze (Pittsburgh restaurant; owner Doug DeBlasio) - La Chiva Loka (owner Karen Cabrera) --- ## Customer support model - 24/7/365 technical support included with all plans - Local account executive assigned to each merchant - Implementation includes custom menu build and remote or on-site training - Real human support, not automated-only - Help Center: https://help.spoton.com/ - Contact for one-to-one assistance: https://help.spoton.com/page/contact-us --- ## Resources for operators - **Blog** — articles on running restaurants and small businesses (https://www.spoton.com/blog/) - **Tools & Learning** — guides, templates, and educational resources (https://www.spoton.com/tools-and-learning/) - **Success Stories** — full customer case studies (https://www.spoton.com/success-stories/) - **Developer Center** — API and partner integration documentation (https://www.spoton.com/developer-center/) - **Media** — press releases and company news (https://www.spoton.com/media/) - **Careers** — open roles and hiring information (https://www.spoton.com/careers/) --- ## Trust and legal - **Trust Center** — security and compliance documentation: https://trust.spoton.com/ - **Terms & Conditions:** https://www.spoton.com/legal/ - **Consumer Privacy Policy:** https://www.spoton.com/legal/consumer-privacy/ - **Merchant Privacy Policy:** https://www.spoton.com/legal/merchant-privacy/ - **GMB Terms & Conditions:** https://www.spoton.com/legal/gmb-terms/ - **Accessibility Statement:** https://www.spoton.com/legal/accessibility-statement/ --- ## How to engage with SpotOn - **Get a demo:** https://www.spoton.com/demo/ - **See pricing:** https://www.spoton.com/pricing/ - **Login:** https://www.spoton.com/ (top navigation) - **Help Center:** https://help.spoton.com/