A blooming nursery gives customers a faster experience
How Unique Plants and Palms streamlined its operations with SpotOn.
The goalUnique Plants and Palms needed a point-of-sale system that could speed up the checkout process and provide a better experience for their customers. Grabill was also looking for ways to reduce unnecessary credit card fees and time spent on administrational tasks.
The solutionWith SpotOn Retail, Grabill's staff can ring up customers quickly with a catalog system, process transactions anywhere in the nursery with handhelds, and give customers itemized receipts. She also saves big on credit card fees and utilizes SpotOn reporting to make purchase decisions.
“SpotOn has helped us deliver a great customer experience. It’s nice for us to brand ourselves. Our name and the customers' items are on the receipts. It has worked out well. It's a nice combination.”
A 17-year-old business, Unique Plants and Palms is a full-service nursery with 4,000 acres and an abundance of plant life requiring various conditions and care. With SpotOn, owner Michelle Grabill has been able to serve customers faster, tap into product sales data, and significantly reduce her credit card fees.
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