James is a small business writer and CX practitioner. He's written extensively about small businesses around the world, gaining deep insight into the issues which keep business owners up at night.
Whether you're running a fast-food outfit or a high-end bistro, reliable restaurant software and new tools can be the difference between a guest leaving satisfied or slightly annoyed. From QR code menus to handheld point of sale (POS) machines to back-of-house programs, new technology is increasing efficiency and...
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Knowing your restaurant's food cost percentage could be the most important metric to track. After all, restaurateurs get into the business to share tasty food with their guests and ensure that the experience runs smoothly—not to track down spreadsheets. However, managing the numbers as a restaurateur does...
Looking for the types of social media trends for your business that allow you to remain authentic and true to your brand? Learn more about the top trends.
Getting restaurant customer service right is tough. Busy periods might be great for business, but managing the long lines that accompany them can be a deal breaker. A long line broadens the gap between wanting service and getting it. Just seeing a line is sometimes enough to turn people away....
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