James McGrath

James McGrath

Melbourne, Australia Website Twitter

James is a small business writer and CX practitioner. He's written extensively about small businesses around the world, gaining deep insight into the issues which keep business owners up at night.

Check out the latest posts

Resilience Is the Future of the Restaurant Industry

2020 changed the future of the restaurant industry. The COVID-19 pandemic closed dining rooms and created deep fear about dining out. Restaurant sales fell $240 billion short of expectations, Fortune [https://fortune.com/2021/01/26/restaurants-bars-closed-2020-jobs-lost-how-many-have-closed-us-covid-pandemic-stimulus-unemployment/] reports, and more than 110,000 restaurants in the United States closed in...

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