Sarah Greesonbach is a business writer and writing teacher specializing in B2B technology, HR, and marketing.
The auto sales industry has long been highly competitive—a fact supported by today's changing market landscape, product innovations, and auto tech startups. Consumer demands drive constant evolution in transportation solutions, with popular options such as ride-hailing services Uber and Lyft challenging the traditional auto industry for a...
Congrats! Your business is thriving and you're expanding to multiple locations to better serve your customers. While this is an exciting time, it can also introduce some new challenges. Managing more than one location sometimes requires multiple systems, and your current business software may not be prepared to...
Between supply chain disruptions, parts shortages, advanced point-of-sale technology, and customer invoice trends, there's no doubt that changes in the economy and consumer needs have been keeping the auto industry busy. However, the industry has not weathered the storm undamaged. In fact, a recent survey by the American...
Repeat business is key to the success of a small company, where even a 5% increase in customer loyalty and retention could deliver as high as a 95% return in the form of an increase in profits. That leaves small-business owners with one pressing, perpetual question: how do you encourage...
Have you ever put yourself in your customers' shoes when it comes to auto body shop invoicing and costs? Many customers find it difficult to plan for the unexpected, especially when "the unexpected" affects your mode of transportation in the form of a fender bender or that...
For many small businesses, third-party providers were a lifeline at the start of 2020. Different types of delivery platforms helped grocery and retail businesses pivot to meet customer demand for delivery, curbside, and online ordering practically overnight. But there's a hidden downside to these seemingly miraculous apps—you...
