San Francisco – November 7, 2024 – SpotOn, a leading software and payments provider, is pleased to announce the appointment of Lambert Walsh as Chief Customer Officer (CCO) and Sarah Ekstrom as Chief People Officer (CPO). These strategic hires reflect SpotOn’s ongoing commitment to delivering exceptional customer experiences and investing in talent development to support the company’s next phase of growth.
Lambert Walsh joins SpotOn with a wealth of experience in customer success, having held leadership positions at top software companies including Adobe, Amplitude, DocuSign, and McAfee. Walsh’s expertise lies in building strong, end-to-end customer relationships that foster acquisition, retention, and engagement across the entire lifecycle. His approach to customer success has earned him Forrester’s Voice of the Customer Award, and his methods have been featured in two prominent books on the topic.
"Lambert lives and breathes customer success,” said Matt Hyman, Founder and Co-CEO of SpotOn. “He understands what it takes to build meaningful customer relationships and has a passion for creating experiences that drive loyalty and growth. We’re thrilled to have him lead our customer success strategy as we continue supporting the independent businesses that rely on us every day."
At SpotOn, Walsh will oversee the Customer Success team, guiding them as part of his mission to optimize the customer experience at every touchpoint. Based in San Francisco, Walsh’s leadership will be pivotal in enhancing customer satisfaction as SpotOn continues expanding across the restaurant, retail, and entertainment industries.
Walsh’s arrival comes on the heels of Sarah Ekstrom’s appointment as Chief People Officer at SpotOn, providing strategic leadership for the global human resources function at the leading software and payments company. Ekstrom brings over 20 years of HR experience to SpotOn, with prior people leadership positions at Heineken, Zillow, and Amazon. In her role at SpotOn, Ekstrom creates scalable processes across multiple business functions, enabling SpotOn to continue its rapid growth while preserving the unique company culture of radical empathy for restaurants and small businesses.
“We’re excited to welcome both Lambert and Sarah to SpotOn,” said Zach Hyman, Founder and Co-CEO of SpotOn. “Their combined leadership will enable us to maintain our high standards of service and further develop our culture of excellence. As we grow, we remain committed to hiring and empowering the best talent while delivering the tools and support our customers need to succeed.”
With these new appointments, SpotOn continues to build on the company’s strong growth and product innovation in the restaurant and small business space. Walsh and Ekstrom join a team of more than 1,800 employees to drive the continued acceleration of the business and support for independent businesses.
About SpotOn
SpotOn is one of the leading software and payment companies providing the technology and support that helps local businesses—and the people who run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated restaurant management solutions, SpotOn builds technology that "works the way you work" and backs it up with a 24/7 team of experts that make sure it always does—with fairness, flexibility, and a personal touch. For more information, visit www.spoton.com.
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Media Contact:
Megan Palmer
mpalmer@spoton.com
410-262-7349
