Heart & Hustle

Insights and inspiration to help you compete and win

Latest insights & inspiration
Amy Balmuth
Ariel N. Banayan
Megan Palmer
Garrett Calcaterra
SpotOn Staff Contributor
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Building Customer Loyalty for Rent-a-Chair Hair Stylists

When salon or barbershop operators help you showcase your talent as an individual stylist, they empower you to follow your passion and build a repeat clientele. As your reputation grows, the salon brand strengthens. Chairs are filled. Clients are happy. It's a win-win for all. But building customer...

3 Benefits to Owning Your Customer Data

For many small businesses, third-party providers were a lifeline at the start of 2020. Different types of delivery platforms helped grocery and retail businesses pivot to meet customer demand for delivery, curbside, and online ordering practically overnight. But there's a hidden downside to these seemingly miraculous apps—you...

5 Best Practices for Onboarding New Employees

If you don't know where to start onboarding new employees, you're not alone. Only 12% of employees think that their employers have an effective onboarding process, Gallup [https://www.gallup.com/workplace/238085/state-american-workplace-report-2017.aspx] reports. A positive onboarding experience can set new employees up for...

Celebrating Pride Month

Happy Pride Month! At SpotOn, we celebrate all orientations, identities, and families—in June and all year long. The theme for World Pride 2021 is #YouAreIncluded. After a year of physical distancing and separation, this is an opportunity for us to celebrate the awesome power of togetherness and inclusion. According...

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