Heart & Hustle

Insights and inspiration to help you compete and win

Latest insights & inspiration
Amy Balmuth
Ariel N. Banayan
Megan Palmer
Garrett Calcaterra
SpotOn Staff Contributor
Meet our author Meet our authors Meet our top authors

Build Customer Loyalty to Your Auto Shop With These Tools

Getting a handshake and a smile from a satisfied customer is a win for any auto business. Getting that customer to return time and again? That's the real victory. Customer loyalty is the bedrock of any successful business. But it's especially important in the auto industry,...

Why You Should Be Reading Your Competitors' Negative Reviews

It’s important to make a habit of monitoring reviews of your own business for a couple of reasons: 1) bad reviews on sites like TripAdvisor and Yelp can scare off prospective customers unless you respond to those negative reviews appropriately [https://www.spoton.com/blog/how-to-address-negative-reviews]; and 2) critical...

Avoid These 5 Pitfalls of Social Media for Business

Social media is a powerful marketing tool that gives small and medium businesses an affordable way to directly engage customers and grow revenue—when done the right way. Unfortunately, there’s also a wrong way, and the outcome can be a tarnished reputation, lost customers, and lost revenue. To make...

You’ve successfully subscribed to Heart & Hustle
Welcome back! You’ve successfully signed in.
Great! You’ve successfully signed up.
Success! Your email is updated.
Your link has expired
Success! Check your email for magic link to sign-in.