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Does your auto repair business go through a slump during the end-of-year holiday season? If so, you're not alone. The average customer isn't usually looking for auto service because they're caught up in the holiday madness—shopping for gifts, visiting family, or attending their...
Between supply chain disruptions, parts shortages, advanced point-of-sale technology, and customer invoice trends, there's no doubt that changes in the economy and consumer needs have been keeping the auto industry busy. However, the industry has not weathered the storm undamaged. In fact, a recent survey by the American...
Repeat business is key to the success of a small company, where even a 5% increase in customer loyalty and retention could deliver as high as a 95% return in the form of an increase in profits. That leaves small-business owners with one pressing, perpetual question: how do you encourage...
Running a profitable auto body shop involves more than having the right mechanics. You need customers to think of your shop first when their car needs servicing. And what makes your auto shop services appealing might be the very thing that turns new customers into regulars. With the right e-commerce...
Have you ever put yourself in your customers' shoes when it comes to auto body shop invoicing and costs? Many customers find it difficult to plan for the unexpected, especially when "the unexpected" affects your mode of transportation in the form of a fender bender or that...
The green flag waves over Daytona International Speedway for the start of the Lucas Oil 200. After a strong qualifying, Derek Griffith is sitting at the six spot. It’s the biggest race yet in his career and Derek rises to the occasion, working the outside lane in the SpotOn...
