Increase revenue by improving customer retention.
As a barbershop owner, you're probably familiar with the concept of loyalty rewards: You offer clients something special for choosing your chair so that they feel valued and keep coming back. It's a fun and simple way to honor customer loyalty. When set up strategically, a...
Alongside white tablecloths and candlelit dinners, reservations and waitlist management used to be exclusive to fine dining establishments. But with the COVID-19 pandemic shifting guest preferences, restaurants of all types are now leveraging waitlist software to improve operations, save staff time, and make the dining experience more convenient for their...
Here Former Major League Baseball player, Owner of Loma Brewing Company, and SpotOn Restaurant Advisory Council member, Kevin Youkilis [https://spoton.com/blog/50-questions-kevin-youkilis/], talks about getting people to interact with each other, in real life, through the magic of craft beer. At Loma Brewing Company, my overall goal is...
A new Harris Poll consumer study commissioned by SpotOn reveals that people prefer shopping at local independent retailers over big-box retailers, but they also want the convenience of an omnichannel customer experience that makes it easy to shop in store, online, and on the go.
Does your auto repair business go through a slump during the end-of-year holiday season? If so, you're not alone. The average customer isn't usually looking for auto service because they're caught up in the holiday madness—shopping for gifts, visiting family, or attending their...
Repeat business is key to the success of a small company, where even a 5% increase in customer loyalty and retention could deliver as high as a 95% return in the form of an increase in profits. That leaves small-business owners with one pressing, perpetual question: how do you encourage...
