Heart & Hustle

Insights and inspiration to help you compete and win

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Amy Balmuth
Ariel N. Banayan
Megan Palmer
Garrett Calcaterra
SpotOn Staff Contributor
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3 Tech Solutions to Streamline Auto Body Shop Invoicing

Have you ever put yourself in your customers' shoes when it comes to auto body shop invoicing and costs? Many customers find it difficult to plan for the unexpected, especially when "the unexpected" affects your mode of transportation in the form of a fender bender or that...

Boosting Restaurant Customer Service by Beating the Queue

Getting restaurant customer service right is tough. Busy periods might be great for business, but managing the long lines that accompany them can be a deal breaker. A long line broadens the gap between wanting service and getting it. Just seeing a line is sometimes enough to turn people away....

McDonald’s is Launching a Loyalty Program. Your Small Business Should Too.

Fast Food mega-chain McDonald’s is trying something new: its first ever loyalty program. Named MyMcDonald’s Rewards, customers will finally be able to earn rewards for every $1 spent on qualifying purchases, starting July 9. While this news is exciting, it’s not surprising. After doing extensive market research...

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