A southern restaurant sees profits go north
How 11th and Bay maximized their table turns to boost revenue.
The goalAfter multiple reservations systems had let him down, Mike Harrell was looking for a platform where his guests could easily book reservations online. He also was hoping to consistently fill the third table turn to break his revenue barrier.
The solutionWith data from SpotOn Reserve, Harrell could determine the most efficient table turn times and control the pace of the evening. Along with fairly distributing tables to servers, the reservation solution also optimized seating to increase profits by 28%.
increase in table turns
increase in weekend sales
increase in servers' annual income
“Our average Friday and Saturday sales used to be $9k - $10k. With SpotOn Reserve, we take in $12k, $13k, $14k and run more smoothly because there’s no longer that big crash in the kitchen.”
Owner Mike Harrell brings southern cuisine and hospitality to Columbus, Georgia with his restaurant, 11th and Bay. By implementing SpotOn Reserve, he can turn more tables and generate more sales, along with higher server incomes.
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