Faster table turns. Better service.
Hazel’s increases their per-person average, improves table turns, and elevates the guest experience.
The goalAt Hazel’s, sales have increased by 20%. Co-owner Beth Hussey needed to make sure their operations were keeping pace. Hussey needed a restaurant POS system that her multi-generational staff could learn quickly and a tech partner committed to making her restaurant more efficient and profitable over time.
The solutionWith a handheld pos, Hazel’s increased its per-person average and improved table turns. Plus, servers are taking home bigger tips and are better equipped to manage large parties. A kitchen display system means the expeditor can increase efficiency in the kitchen and ensure orders aren’t wasted under the heat lamp. Plus, detailed reporting and an easily modifiable menu help Hussey do Hazel’s quarterly menu update in one hour (not 48 of them).
“Handhelds are such a convenience for the guests. Especially if you're a busy restaurant and you've got people waiting for tables, these minutes are like gold. So being able to speed up that process is incredible.”
Hazel’s is a family-friendly seafood restaurant known for large tables, bustling happy hours, and a seasonal rotating menu. With an average staff retention rate of 2.5 years, the Hazel’s staff experience is just as important as the guest experience. It’s a winning recipe. Sales are up thanks to excellent service (and mouth-wateringly fresh lobster rolls).
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